Running a quick service restaurant (QSR) franchise comes with its unique set of challenges, and one of the most significant hurdles is managing staffing difficulties. Your QSR franchise’s success heavily relies on your employees, as they handle both the food and customer interactions. With more restaurants opening and more competition, there’s a growing need for well-trained staff.
In this blog, we’ll explore effective strategies for managing restaurant staffing difficulties and highlight how Golden Chick, a prominent player in the QSR industry, simplifies these challenges.
1. Standardized Processes
As a franchisor, the first step Golden Chick takes in addressing staffing concerns is to standardize processes across all restaurant locations. While each establishment may have its unique flow of service and staffing requirements, implementing standardized procedures promotes responsibility, consistency, and efficiency. One way to achieve standardization in staffing is to use one scheduling system and a clear policy for time off. This helps ensure we have the right number of staff for a smooth experience for our guests.
2. Efficient Onboarding
Like in any business, effective onboarding for staff is a key aspect of its success. At Golden Chick, we provide a robust training program that goes beyond a mere handbook and trial shifts. We invest time in creating a clear, consistent training policy, and we train the franchise owner to ensure that employees are well-equipped to handle their responsibilities, reducing the risk of costly errors and fostering loyalty among the team. By prioritizing ongoing education and skill development, we empower our staff to excel in their roles and contribute positively to the overall success of our chicken franchise.
3. Employee Morale
Approximately 79% of employees will quit their jobs due to low levels of recognition. At Golden Chick, we understand the importance of employee morale. By fostering a positive work environment, we aim to improve staff satisfaction and overall team performance to ensure an optimized and motivated workforce. Another way you can acknowledge and celebrate the hard work and dedication of your team members is through regular praise, incentive programs, and employee-of-the-month awards. This not only boosts individual morale but also contributes to a harmonious workplace culture where each team member feels valued and motivated.
4. Leveraging Technology for Scheduling Shifts
An effective method to oversee staff availability is by utilizing technology to enhance restaurant shift scheduling. Employing an online platform facilitates instant communication and automated notifications, ensuring a strategic and efficient scheduling process. This approach saves time for managers and improves overall communication within the team. The use of technology in shift scheduling allows for quick adaptation to changing circumstances, such as unexpected staff shortages or increased customer demand. By implementing automated notifications, employees stay informed about their schedules in real-time, reducing confusion and promoting a more organized work environment.
5. Continuous Recruitment Efforts
Turnover is inevitable in the restaurant industry, which is why it’s important to refine your recruitment efforts. At Golden Chick, we employ a recruitment strategy that attracts top talent, coupled with a pleasant work environment to help retain staff. Some more ways to ensure employees stay longer include assessing staffing needs accurately, providing clear job descriptions, and offering competitive compensation.
Find out more about Golden Chick’s chicken restaurant franchise by contacting our friendly franchise team today.
